Return Policy

Hidden Gem Rock Shop

Effective Date: October 19, 2024

We want you to be completely satisfied with your purchase from Hidden Gem Rock Shop. If for any reason you are not happy with your order, please review our return policy below.

Returns

• Eligibility: You may return most items purchased at Hidden Gem Rock Shop within 14 days of the delivery date for a full refund or exchange.
• Condition: Items must be returned in their original condition, unused, and with all original tags and packaging.
• Non-Returnable Items: The following items are non-returnable:
  • Custom orders
  • Sale items
  • Gift cards
  • Opened or used incense, candles, or aromatherapy products
  • Items damaged due to misuse or negligence

Return Process

1. Contact Us: To initiate a return, please contact us at (309) 216-3375 or hiddengemedu@outlook.com with your order number and reason for return.
2. Return Authorization: We will provide you with a return authorization number and instructions on how to return your item(s).
3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method and insuring your package.
4. Processing: Once we receive your returned item(s), we will process your refund or exchange within [Number] business days.

Refunds

• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable.

Exchanges

• If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above.
• You are responsible for the cost of shipping the new item to you.

Damages and Issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Contact Us

If you have any questions about our return policy, please contact us:

Hidden Gem Rock Shop

6202 S Jefferson St

Bartonville, IL 61607

Phone: (309) 216-3375

Email: hiddengemedu@outlook.com